| ABC Quality Moving LLC Summary of Customer Complaint & Inquiry Handling Procedures |
| To Our Valued Customers: The department of Transportation, in 49 CFR 375.213, requires that each household good carrier must furnish to each of its prospective individually shipper customers a written description of the customer and inquiry handling procedure established and maintained by the carrier. All complaints or claims are handled as described in the moving services agreement. |
| You may communicate in writing directly with ABC Quality Moving LLC at its corporate office at the address shown below. If you choose this option, you need to provide us with a photocopy of your communication, either by mail or by fax. And include the Customer name & telephone Number. You may also call the telephone number listed below. ABC Quality Moving LLC will handle all claims under $1000 in-house(our cargo insurance deductible)all other claims will be turned over to our insurance company at our discretion. If an agreement can not be reached between ABC Quality Moving LLC and the shipper the arbitration system below will be utilized. |
| ABC Quality Moving LLC Attention: Customer Service Department Post Office Box 1915 Saint Louis MO 63118 Fax- 314-846-3557 E-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it Or call – 1-888-983-MOVE(6683) |
| ABC Quality Moving LLC Summary of Arbitration System |
| Summary of dispute settlement program: Our neutral arbitration program has been designed to give neither the carrier nor the shipper any special advantage. If a dispute arises between the carrier and the shipper Arbitration may be a mutually beneficial alternative to help resolve the dispute. Section 49 U.S.C. Section 375.211 provides that a mover must have a program in place to provide shippers with an Arbitration alternative. Arbitration is optional and not required under Federal law. 1. Summary of the arbitration process: Arbitration is an alternative to courtroom litigation. It provides each party to the dispute to present their cases and allows a neutral third party arbitrator to make decision as to the merits of each side’s case. 2. Applicable costs: Each party is responsible for their own costs associated with arbitration. A benefit to the arbitration alternative may be that it is less expensive than traditional litigation. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees. 3. Legal effects: If the arbitration alternative is chosen, then any decision made by the arbitrator may be binding. Additionally, an arbitration decision may not be appealed in a court of law. There are many arbitration programs available at multiple locations throughout the United States. It is mandatory that JAMS Arbitration services be used and ADR is requested at the option of the shipper. Contact information and other information about JAMS can be found at http://www.jamsadr.com. Please contact ABC Quality Moving LLC if you wish to participate in or get more information about the arbitration program. |
