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Damage and Claims Policy

If a damage is caused by our staff, at our discretion, we will: repair in lieu of replacement or compensate for its depreciated value. By law moving providers are only required to provide valuation coverage for your goods at a rate of $.60 per pound. For local moves ABC Quality Moving provides full value protection coverage, at no additional upfront cost. There is a $100 deductible due, payable by client to initiate a cargo or property claim.

All claims must be noted on the contract on the day of the move in order to qualify for full value protection. Claims that are brought to our attention after the move may not be covered at all and if covered will only be covered by the $.60 per pound valuation.

All claims regardless of full value replacement or $.60 per pound will be covered at depreciated value only as determined by the industry standard Military/ Industry table of weights and depreciation. ABC Quality Moving reserves the right to use their own vendors for any and all repairs/inspections. For Interstate moves we offer additional valuation options.

ABC Quality Moving assumes no responsibility for money, jewelry, or other valuables, please make sure these items are safely put away before our team arrives.

Items such as: China, Glass, Clocks, Glassware, Art, Mirrors, Décor, Lamps, IT Equipment, Flat Panel Televisions, or any other fragile articles that are not packed & un-packed by our staff will only be moved at the owners’ risk. Articles that are not packed & un-packed by our staff will only be moved at the owners’ risk unless, visible mishandling is present and verifiable. The box must be immediately inspected in front of our staff to determine liability and proper packaging/protection exists. Because the mechanical condition of electronics and appliances is unknown; we will only assume responsibility for items which are mishandled and have visible damage verifiably created by our staff. ABC Quality Moving will not accept liability for mechanical condition of electronics, appliances, washing machines & dryers, nor will we be liable for interior condition to these appliances during the handling and transit process or the condition thereafter moving, unless the machine/appliance shows non-pre-existing, exterior visible damage. Washing machines & dryers which require bolt installation prior to moving, should be handled by the client in advance. ABC Quality Moving cannot assist with the disconnecting and reconnecting water lines and gas lines; this should be handled by the client in advance. If due to an inherent weakness in a piece furniture (I.E. defect, prior repair or unstable construction) a damage occurs, you understand that we will not be liable for any damage(s) to that piece. Particle board/ready-to-assemble furniture are not structurally created to be moved once assembled, and we are unable to verify the furniture was assembled properly, we will not repair or replace these items in the event they are damaged during the move. IE: IKEA Damages to stairs when moving heavy safes, pianos or other heavy items that are out of the ordinary. Items that are not completely in our care, such as items loaded onto trucks or trailers that are not owned and operated by ABC Quality Moving including items loaded into storage containers or lockers. Items that the customer refused quilt wrap protection for. Items that are pre-wrapped and our team cannot inspect prior to handling. Any and all damages to walls or furniture when the item must be forced or bended to maneuver doors, hallways, elevators etc. We do not recommend forcing furniture to fit where it does not cooperatively fit.


Effective 6/22/2023, a service fee of 3.5% will be applied to all debit/credit card payments.

I understand that there is a $100 deductible per claim that is due before initiating a claim with ABC Quality Moving and I agree to the terms and conditions set forth in this damage and claims valuation agreement.
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